Growth Operations Engineer

Role Overview

As a Growth Operations Engineer at Peerspace, you will be the driving force behind scaling and optimizing our operational infrastructure through systematic innovation and growth hacking. This role sits at the critical intersection of business operations, process optimization, and technical automation.

What You Will Do

Design, implement, and maintain integrations between key operational systems and our product infrastructure. Create automated workflows that enhance efficiency and data accuracy across platforms.

Why It Might Be a Fit

You will directly impact our ability to handle increasing customer volume while reducing operational costs and improving team efficiency through smart automation and process optimization.

Requirements

• Strong programming experience with proficiency in SQL and at least one modern programming language (Python, JavaScript, etc.).
• Experience with Laravel and Nuxt/Vue preferred.
• Experience with API integrations and webhook implementations.
• Hands-on experience with customer support platforms (Intercom preferred), CRM systems, and ancillary software (MixMax, Zapier, Outreach, etc).
• Understanding of modern SaaS architecture and integration patterns.
• Familiarity with AI platforms and their practical applications in customer support contexts.
• Experience implementing and managing AI-powered solutions is a plus.
• 3+ years of experience in technical operations, customer operations, or similar roles where you’ve built or maintained support systems at scale.
• Strong analytical skills with experience in data analysis and visualization tools.
• Ability to translate complex operational problems into technical solutions.
• Excellent written and verbal communication skills with the ability to effectively collaborate with both technical and non-technical stakeholders.
• Deep understanding of customer support operations and how technology can enhance the customer experience.

Benefits

• 100% employee coverage of medical, dental and vision insurance
• Discount on all Peerspace bookings
• Laptop, high res display, and stipend to setup home office
• Monthly cell phone and internet credit
• Annual In person all company offsite and team-building events (in Peerspace locations, of course)
• Wellness Days observed company wide