Head of Revenue Management and Customer Success

Role Overview

The Head of Revenue Management and Customer Success will own the Revenue Management and Customer Success function, setting the direction, making decisions, and delivering results. They will be accountable for retention and expansion revenue across a customer base worth around £20m a year.

What You Will Do

The role involves owning retention and the health of the customer base, building a robust risk management framework, developing deep insight into the customer base, driving commercial excellence, creating an upsell strategy and pipeline, leading and developing the team, and running the function with discipline.

Why It Might Be a Fit

The ideal candidate is a proven leader of account management and/or customer success teams in a B2B, recurring-revenue business, with strong commercial instincts, experience building retention, at-risk, and expansion processes, and comfort with data, KPIs, and CRM.

Requirements

• proven leader of account management and/or customer success teams in a B2B, recurring-revenue business
• strong commercial instincts
• experience building retention, at-risk, and expansion processes
• comfort with data, KPIs, and CRM

Benefits

• Flexible, hybrid (2 Days in our Glasgow Office)
• 25 days holiday
• 7% employer pension contribution
• Access to comprehensive health and dental plans
• Health assessment
• Life Assurance
• Group Income Protection