Customer Success Manager (For Pooling)

Role Overview

The Customer Success Manager is responsible for ensuring the long-term success and satisfaction of a portfolio of customers post-sale. This role involves demonstrating the value of the client’s solutions, identifying opportunities for expansion, and proactively driving customer retention.

What You Will Do

Deliver an exceptional, industry-leading customer experience, act as the primary liaison between customers and internal teams, provide product education, training, and best practices, and lead customer onboarding, business reviews, and engagement activities.

Why It Might Be a Fit

This position requires strong client-facing skills, the ability to navigate complex internal processes, and a proactive approach to problem-solving. You will have the opportunity to make an impact on fast-growing startups and dynamic companies.

Requirements

• Bachelor’s Degree
• 3-5 years of experience in customer success, account management, or similar customer-facing roles within a SaaS environment
• Strong client-facing communication and interpersonal skills
• Excellent problem-solving abilities
• Effective time management skills
• Proficiency in Microsoft Excel, Word, PowerPoint, and Google Suite
• Experience with Salesforce and Gainsight preferred
• Familiarity with ZenDesk and collaboration software like Confluence is a plus
• Proficiency in video conferencing platforms such as Zoom or GoToMeeting
• Strong negotiation skills with a proven ability to manage quotas and drive customer growth
• Ability to navigate internal processes and work cross-functionally

Benefits

• Meaningful work & Growth
• Employee as our biggest asset
• Global reach & local impact
• Powering global startups