Digital Customer Success Manager

Role Overview

As a Customer Success Manager, Digital, you will proactively engage existing customers to drive product adoption, help them realize more value from their solutions, and strengthen customer engagement.

What You Will Do

Conduct proactive customer outreach, prioritize customer engagement, schedule and lead customer adoption check-ins, identify signs of low product adoption, disengage, or customer risk, and coordinate appropriate health assessments.

Why It Might Be a Fit

You will have the opportunity to make an impact on fast-growing startups and dynamic companies, and have a collaborative, metrics-driven mindset and experience working toward outreach and customer engagement targets.

Requirements

• A bachelor’s degree
• 3–5 years of experience in SaaS Customer Success, digital engagement, account management, or a related customer-facing role
• Confidence in conducting outbound calls, securing customer meetings, and handling initial objections professionally
• Strong customer discovery skills, including understanding customer goals, product adoption, challenges, and next steps
• Excellent English communication skills and virtual meeting facilitation abilities
• The ability to build rapport with diverse customer stakeholders
• Strong organizational, prioritization, and follow-through skills across multiple customer engagements
• An understanding of SaaS adoption, customer health indicators, product education, and value realization
• Experience with Salesforce and Gainsight is preferred; familiarity with Zendesk, Confluence, and webinar tools is an advantage

Benefits

• Meaningful work & Growth
• Employee as our biggest asset
• Global reach & local impact
• Powering global startups