Customer Experience Specialist (Part-Time)

Role Overview

The role involves delivering a pleasant experience to customers by demonstrating a caring and practical approach with each interaction. The primary responsibility is to assist customers over the phone and at our counter, and to help them understand how our services work and how they can get the most out of the technology.

What You Will Do

The job requires providing support to customers for billing, repair, retention, and sales calls, troubleshooting and resolving technical problems, and educating customers about the features and benefits of our products and services.

Why It Might Be a Fit

The ideal candidate will have a positive demeanor, good listening and communication skills, and a strong desire to improve and create new solutions. They will be able to build positive rapport quickly with customers and provide regular, consistent, and punctual attendance.

Requirements

• Established residency in Pennsylvania
• Valid PA Driver’s License and good driving record
• Previous Customer Service and/or Sales Experience a plus
• Bilingual Spanish a plus
• Working knowledge of Microsoft Office Programs and Outlook
• Excellent Communication Skills – Oral and Written
• Strong Computer Skills
• Ability to provide regular, consistent, and punctual attendance
• Ability to build positive rapport quickly with customers
• Ability to multitask without sacrificing work quality
• Ability to travel to your local office and Lehighton Call Center as needed
• Willingness to work as part of our successful team