Role Overview
Deliver a pleasant experience consistently to customers by demonstrating a caring and practical approach with each interaction. The position requires strong people skills, good listening and communication skills, and a humble yet goal-oriented nature.
What You Will Do
Provide support to customers for billing, troubleshooting, retention, and sales interactions. Troubleshoot and resolve technical problems and other general account inquiries to maximize the customer experience.
Why It Might Be a Fit
The ideal candidate will have a passion for customer service, strong people skills, and a strong desire to improve and create new solutions.
Requirements
- High School Diploma or G.E.D
- Established residency in Pennsylvania
- Valid PA Driver’s License and good driving record
- Previous Customer Service and/or Sales Experience
- Strong Computer Skills, including Microsoft Office Programs and Outlook
- Excellent Communications Skills – Oral and Written
- Willingness to work as part of a team
- Bilingual Spanish a plus
- Ability to build positive rapport quickly with customers
- Ability to multitask in a fast-paced environment while adapting to changes
- Ability to perform duties while adhering to company policies and procedures
- Ability to create solutions and implement changes which display innovation
- Ability to lift and carry up to 30lbs
Benefits
- Health insurance package
- Paid time off
- Tuition reimbursement
- Employee referral program
To apply for this job please visit pencor.bamboohr.com.
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