Role Overview
The Retail Customer Experience Specialist will provide support to Blue Ridge customers for billing, retention, and sales calls, troubleshoot and resolve technical problems, and ensure a pleasant experience for customers.
What You Will Do
The primary responsibility is to deliver a pleasant experience consistently to our customers by demonstrating a caring and practical approach with each interaction.
Why It Might Be a Fit
The ideal candidate must maintain a positive demeanor, have good listening and communication skills, and be approachable to ensure a comfortable experience for our customers.
Requirements
- High School Diploma or G.E.D
- Established residency in Pennsylvania
- Valid PA Driver’s License and good driving record
- Previous Customer Service and/or Sales Experience a plus
- Strong Computer Skills including Microsoft Office Programs and Outlook
- Excellent Communications Skills – Oral and Written
- Willingness to work as part of a team
- Ability to build positive rapport quickly with customers
- Ability to multitask in a fast-paced environment while adapting to changes
- Ability to perform duties while adhering to company policies and procedures
- Ability to create solutions and implement changes which display innovation
- Ability to lift and carry up to 30lbs
Benefits
- An impressive health insurance package to full-time employees
- Paid time off
- Tuition reimbursement
- An employee referral program
To apply for this job please visit pencor.bamboohr.com.
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