Role Overview
Penn State University is seeking a talented and experienced professional to join the Enterprise Customer Relationship Management (CRM) team as a Salesforce Administrator (CRM Analyst – Advanced Professional). The successful candidate will collaborate closely with stakeholders, business partners, and technical teams to deliver scalable CRM solutions that enhance user experience and organizational effectiveness.
What You Will Do
Manage Salesforce environments, including sandbox creation, refreshes, and maintenance. Troubleshoot platform issues and resolve support requests in a timely manner. Design, build, and maintain custom objects, fields, page layouts, record types, validation rules, and other Salesforce configurations.
Why It Might Be a Fit
The successful candidate will demonstrate strength across several of the following areas: Experience administering and supporting the Salesforce platform in a higher education environment or similarly matrixed organization. Strong knowledge of Salesforce configuration, security, automation, and reporting capabilities.
Requirements
- Experience administering and supporting the Salesforce platform in a higher education environment or similarly matrixed organization
- Strong knowledge of Salesforce configuration, security, automation, and reporting capabilities
- Experience with Salesforce Flows, user management, data management, and release processes
- Excellent analytical, problem-solving, and troubleshooting skills
- Strong communication and relationship-building abilities, including experience partnering with both technical and non-technical stakeholders
Benefits
- Competitive benefits package
- Comprehensive medical, dental, and vision coverage
- Robust retirement plans
- Substantial paid time off
- Generous 75% tuition discount
To apply for this job please visit psu.wd1.myworkdayjobs.com.
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