Customer Success Manager – SAAS

Remote Full TimeFrance (Remote)Pennylane

Role Overview

Pennylane offers the opportunity to grow within a growing company. Here, your expertise will directly contribute to helping entrepreneurs regain control of their finances.

What You Will Do

As a CSM Small Accounts, you are responsible for the adoption, satisfaction, and retention of a portfolio of small firms.

Why It Might Be a Fit

The role is at the heart of our mission: maximizing the value brought to a voluminous portfolio of firms through effective and digitalized, scalable, and data-driven accompaniment.

Requirements

  • 2 years of experience in accounting expertise firms/audit
  • Good accounting basics (without aiming for expertise) and strong appetite for technology
  • Excellent relational and pedagogical skills; ability to vulgarize and convince
  • Sense of organization and prioritization in a multi-account, results-oriented context
  • Solid data culture: comfortable with adoption and retention KPIs, rigorous on CRM tracking
  • Team spirit, curiosity, proactivity, and a taste for challenge

Benefits

  • A top-notch health insurance plan (Alan Blue and Alan Mind)
  • Restaurant tickets (Swile card)
  • Between 6 and 12 additional days of RTT per year, in addition to the 5 weeks of paid leave
  • The possibility of improving your English through Busuu
  • A dedicated budget each month for all our Pennylaners, promoting remote work or coworking space
  • Easy access to our Paris offices, located a few minutes from Saint Lazare
  • A BSPCE envelope
  • Access to 8000 gyms across France and over 300 well-being activities through our partner Gymlib
  • A Mac

To apply for this job please visit jobs.ashbyhq.com.


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