SEO Project Manager (US)

Role Overview

The SEO Project Manager will own the customer relationship, account health, and revenue retention for Pepper’s India customer portfolio. They will be responsible for building deep, trusted relationships with marketing, growth, and content leadership at the client side, running weekly/bi-weekly client calls, monthly business reviews, and quarterly business reviews. The role requires strong project management chops, excellent written and verbal communication skills, and high ownership, high EQ, and high follow-through.

What You Will Do

The SEO Project Manager will own the engagement plan for every account, quarterback internal delivery, and ensure every commitment made on a client call is tracked, owned, and closed. They will also be responsible for maintaining a forward-looking pipeline of expansion opportunities for their portfolio, forecasting accurately, and identifying and closing upsell and cross-sell opportunities.

Why It Might Be a Fit

The ideal candidate will have 5-9 years of customer-facing experience in B2B SaaS/Agency account management, customer success, or strategic project management, with a demonstrated track record of owning a book of business, hitting GRR/NRR targets, and closing upsell/cross-sell. They will also have a strong working knowledge of SEO and content marketing, excellent project management chops, and outstanding written and verbal communication skills.

Requirements

• 5-9 years of customer-facing experience in B2B SaaS/Agency account management, customer success, or strategic project management
• Demonstrated track record of owning a book of business, hitting GRR/NRR targets, and closing upsell/cross-sell
• Strong working knowledge of SEO and content marketing
• Excellent project management chops
• Outstanding written and verbal communication skills

Benefits

• Paid menstrual leave
• Comprehensive medical insurance
• COVID-19 coverage