People Operations Analyst with French (Maternity Cover)

Role Overview

The People Operations Analyst will work with experienced colleagues in an informal and engaging atmosphere, delivering vital services to PepsiCo employees worldwide. The role requires strong process orientation, SLA adherence experience, and the ability to partner with global markets.

What You Will Do

Deliver services at defined SLAs/KPIs, drive operational efficiency, and continuous improvement; ensure consistent customer service and operational excellence; liaise with other People Operations teams; maintain trackers and process updates.

Why It Might Be a Fit

The role requires strong process orientation, SLA adherence experience, and the ability to partner with global markets; ability to synthesize complex data sets into useful insights; knowledge of statutory and company Data Privacy framework; expert Excel user; strong communication skills; proactiveness and ability to take initiative.

Requirements

• 3-5 years of experience in HR or Payroll environment
• Proficiency in English and French
• Service management and ticket management system experience
• Customer orientation
• Process management and continuous improvement with a focus on optimization and productivity
• Ability to work with different geographies and cultural experience sensitivity
• Understanding of data analysis techniques and Business Object reporting environments
• Ability to synthesize complex data sets into useful insights using global or bespoke solutions
• Knowledge of statutory and company Data Privacy framework
• Expert Excel user; advanced data manipulation techniques and Macro usage would be an advantage
• Strong communication skills
• Proactiveness and not being afraid to take initiative
• Ability to create and maintain strong relationships with Business Unit stakeholders

Benefits

• Annual bonus based on performance and eligibility
• Comprehensive benefits package to support employees and their families, subject to elections and eligibility