Role Overview
The People Operations Associate provides day-to-day HR operational support to employees and managers throughout the employee lifecycle. The role is responsible for delivering accurate and timely People services within agreed SLAs and KPIs, supporting employee enquiries, HR administration, Workforce Management activities, data quality and payroll readiness.
What You Will Do
Deliver People Operations services within agreed SLAs and KPIs, ensure high-quality and timely resolution of employee and manager requests; manage employee enquiries and cases through myServices, take ownership from intake through resolution and coordinate escalations when required.
Why It Might Be a Fit
Strong customer orientation with the ability to take ownership of requests through to resolution; experience working with service management and ticketing systems is an advantage; strong attention to detail and focus on data accuracy and quality.
Requirements
- University degree in Human Resources, Business Administration, Economics or a related field
- Previous experience in HR Operations, Employee Services, Shared Services, Payroll support or a related environment is preferred
- Experience working with service management and ticketing systems is an advantage
- Good analytical, reporting and problem-solving skills
- Good Microsoft Office skills, particularly Excel
- Experience with HR systems such as ServiceNow/myServices, SuccessFactors or UKG WFM is an advantage
Benefits
- Annual bonus
- Comprehensive benefits package
To apply for this job please visit globalcareers-pepsico.icims.com.
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