Bilingual Norwegian Customer Experience Specialist

Role Overview

We are looking for a fluent Norwegian-speaking Customer Experience Specialist to join our team in Daventry. This role is ideal for a customer-focused professional who is passionate about delivering exceptional service and building lasting relationships with customers.

What You Will Do

Manage customer enquiries and cases for Norwegian-speaking customers via phone, email, and chat. Deliver an exceptional customer experience by building trust, ownership, and enthusiasm throughout every interaction.

Why It Might Be a Fit

Success in this role comes from understanding customer needs, demonstrating empathy, and delivering effective solutions while maintaining a high level of professionalism and customer satisfaction.

Requirements

• Native or fluent Norwegian language skills, both written and spoken.
• Strong English language skills.
• Previous experience in a customer service, customer experience, contact centre, or case management environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to manage multiple customer cases and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• High level of attention to detail and accuracy.
• Experience using customer databases, CRM systems, and multiple computer applications.
• Ability to remain calm, professional, and resilient in a fast-paced environment.

Benefits

• £32,000 per annum + Company Benefits