Customer Experience Specialist

Role Overview

As a Customer Experience Specialist, you’ll be part of creating and delivering amazing customer experiences, while enjoying the satisfaction of being part of a unique culture. You’ll work with customers to earn and retain their loyalty by showing the appropriate empathy and resolving their concern in the fastest and most pleasant means possible.

What You Will Do

The Customer Experience Specialist will resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training combined with knowledge base tools to ensure their questions are answered and that they have a positive view of the CXS and our client’s Brand throughout the case management process.

Why It Might Be a Fit

The ideal candidate will have a high level of trust and integrity, strong verbal and written communication skills, detailed listening skills, and strong customer service, interpersonal, and relationship-building skills.

Requirements

• High School Diploma required; associate or bachelor’s degree preferred
• 2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field
• Experience in a luxury field (hospitality or brand product) is a plus
• Knowledge of the automotive industry is a plus
• High level of trust and integrity
• Strong verbal and written communication skills
• Detailed listening skills
• Strong customer service, interpersonal, and relationship-building skills
• Time management and ability to prioritize projects and customer needs
• Conflict resolution skills – listen to the customer
• Exercise good service and business judgment with the end goal of customer satisfaction
• Excellent English language, oral and written, with grammatical knowledge and etiquette
• Ability to sway the opinion of others through verbal and/or written correspondence
• Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation
• Use of technology for product resourcing to resolve customer issues
• Typing Skills (minimum 30wpm)
• Knowledgeable in MS Office, Email, Texting, and Chat
• Ability to work through multiple computer screens
• Ability to work calmly under pressure
• Displays professionalism in demeanor, language, and appearance

Benefits

• Starting pay of $18.34/hr.
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)