Electric Vehicle Customer Experience Specialist

Role Overview

As a Electric Vehicle Customer Experience Specialist, you’ll be part of creating and delivering amazing customer experiences, while enjoying the satisfaction of being part of a unique culture. You’ll work with customers and prospective buyers to earn and retain their loyalty, creating relationships based on understanding their needs, concerns, lifestyle, and preferences.

What You Will Do

Your day-to-day responsibilities will include providing an exceptional customer experience, building a relationship of trust and enthusiasm, guiding the customer from website to pre-buy experience, and resolving customer issues using customer satisfaction tools.

Why It Might Be a Fit

To be successful in this role, you’ll need to have a high level of trust and integrity, strong verbal and written communication skills, and the ability to prioritize projects and customer needs. You’ll also need to be able to work calmly under pressure and display professionalism in demeanor, language, and appearance.

Requirements

• High School Diploma required; Associate or Bachelor’s degree preferred
• 2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field
• Experience in a luxury field (hospitality or brand product) is a plus
• Knowledge of the automotive industry is a plus
• High level of trust and integrity
• Strong verbal and written communication skills
• Detailed listening skills
• Strong customer service, interpersonal, and relationship-building skills
• Time management and ability to prioritize projects and customer needs
• Conflict resolution skills – listen to the customer
• Exercise good service and business judgment with the end goal of customer satisfaction
• Excellent English language, oral and written, with grammatical knowledge and etiquette
• Ability to sway the opinion of others through verbal and/or written correspondence
• Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation
• Use of technology for product resourcing to resolve customer issues
• Typing Skills (minimum 30wpm)
• Knowledgeable in MS Office, Email, Texting, and Chat
• Ability to work through multiple computer screens
• Ability to work calmly under pressure
• Displays professionalism in demeanor, language, and appearance

Benefits

• Pay rate of $20.00 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)