French Bilingual Charging Customer Experience Specialist – Automotive Industry

Role Overview

As a French Customer Experience Specialist, you’ll be part of creating and delivering amazing customer experiences while enjoying a unique culture. You’ll work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services.

What You Will Do

You’ll provide an exceptional customer experience, building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience. You’ll handle inbound customer calls, emails, and chats, resolving customer issues using all available resources.

Why It Might Be a Fit

You’ll have the opportunity to work in a hybrid environment, with 3 days working from home and 2 days onsite. You’ll be part of a team that values diversity and inclusivity, and you’ll have access to training and development programs, as well as employee benefits such as health insurance, 401(k), and tuition reimbursement.

Requirements

• High School Diploma required; Associate or Bachelor’s degree preferred
• 2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field
• Experience in a luxury field (hospitality or brand product) is a plus
• Knowledge of the automotive industry is a plus
• High level of trust and integrity
• Strong verbal and written communication skills
• Detailed listening skills
• Strong customer service, interpersonal, and relationship-building skills
• Time management and ability to prioritize projects and customer needs
• Conflict resolution skills – listen to the customer
• Exercise good service and business judgment with the end goal of customer satisfaction
• Excellent English language, oral and written, with grammatical knowledge and etiquette
• Ability to sway the opinion of others through verbal and/or written correspondence
• Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation
• Use of technology for product resourcing to resolve customer issues
• Typing Skills (minimum 30wpm)
• Knowledgeable in MS Office, Email, Texting, and Chat
• Ability to work through multiple computer screens
• Ability to work calmly under pressure
• Displays professionalism in demeanor, language, and appearance

Benefits

• Pay rate of $20.00 +$2.00 Language Premium a total of $22.00 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)