Role Overview
The Temporary Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives.
What You Will Do
Responsibilities include identifying process improvement initiatives, analyzing call and escalation data, identifying workforce gaps and resolution, and presenting recommended action plans to the Sr. Operations Manager.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of Customer Call Center experience, with 1 year of luxury hospitality experience required, and strong leadership and analytical skills.
Requirements
- 3-5 years of Customer Call Center experience
- 1 year of luxury hospitality experience
- Experience in managing and coaching others
- Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- Detail-oriented with strong organizational skills, time management and planning
- Strong working knowledge of the Internet, computers and software
- Analytical and problem-solving skills
- Excellent inter-personal skills
- Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team
Benefits
- Competitive Salary with Benefits
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
To apply for this job please visit percepta.taleo.net.
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