Customer Success Manager

Role Overview

As a Customer Success Manager, you will manage a portfolio of mid-market to enterprise customers, owning retention, adoption, expansion, and overall value delivery.

What You Will Do

Manage the full customer success journey, including onboarding, adoption, value realization, renewals, and expansions. Drive gross retention and net revenue retention by proactively owning renewals and identifying expansion opportunities.

Why It Might Be a Fit

Ideal for someone who thinks commercially, acts consultatively, and thrives in a high-growth, dynamic environment.

Requirements

• 3-5+ years in Customer Success, Account Management, or post-sales consulting in a B2B SaaS environment
• Customer Relationship Management
• Commercial Acumen
• Strategic Mindset
• Technical Proficiency
• Soft Skills