Role Overview
The Service Manager will provide additional IT Service Management support throughout the transition to an insourced service model.
What You Will Do
Provide additional Service Management support, undertake knowledge transfer, develop handover documentation, and support effective management of Incident, Problem, Change and Service Request processes.
Why It Might Be a Fit
You will have experience in an IT Service Management role, knowledge of ITIL Service Management Framework, and experience supporting service transitions, knowledge transfer, and operational handovers.
Requirements
- Experience in an IT Service Management role
- Knowledge of ITIL Service Management Framework or equivalent practical experience
- Experience across Incident, Problem, Change and Service Request Management
- Experience supporting service transitions, knowledge transfer and operational handovers
- Experience working with third-party service providers and internal stakeholders
- Practical experience using ServiceNow
- Strong communication, documentation and stakeholder management skills
- Ability to work proactively, manage competing priorities and adapt to a changing environment
To apply for this job please visit job-boards.greenhouse.io.
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