Customer Operations Representative (French Speaking)

Role Overview

We’re looking for a French-speaking Customer Operations Specialist to provide day-to-day operational support within the OneSource Enterprise Support Center, managing the end-to-end lifecycle of customer request support across the EMEA region.

What You Will Do

Process, manage, and monitor customer requests, ensuring all actions comply with specific contractual conditions and service level agreements (SLAs).

Why It Might Be a Fit

A customer-first mindset and a high level of commitment to resolving customer issues are required.

Requirements

• Fluent written and spoken French and English
• Approximately 3 years of experience in Customer Service, Operations, or Procurement
• Strong experience in SAP / ServiceMax
• Excellent Excel skills
• Experience in Life Sciences, Environmental Health, or a regulated quality framework

Benefits

• Private healthcare, including dental care
• Life and long-term disability insurance
• MyBenefit Cafeteria system
• Multisport Card
• Social Fund Subsidies
• Home Office allowance
• Tuition reimbursement
• Referral awards
• Internal career development opportunities in multiple business areas
• Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company