Role Overview
Lead the team responsible for helping enterprises adopt Perplexity Computer and our API products, turning adoption into measurable business value.
What You Will Do
Own gross and net revenue retention, set customer success strategy, hire and develop CSMs, build playbooks, and partner with cross-functional teams.
Why It Might Be a Fit
10+ years in customer success, account management, or post-sales roles at enterprise software companies, with a track record of hiring, coaching, and developing high-performing CSMs.
Requirements
- 10+ years in customer success, account management, or post-sales roles at enterprise software companies
- 5+ years leading CS teams, with a track record of hiring, coaching, and developing high-performing CSMs
- Owned GRR and NRR targets and can show how your team moved them
- Built or rebuilt a CS function during rapid growth, not only run an established one
- Strong command of Salesforce, forecasting, and customer health tooling
- Hands-on with AI products and can build enough product fluency to understand customer workflows, diagnose adoption barriers, and earn trust with business and technical stakeholders
To apply for this job please visit jobs.ashbyhq.com.
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