Role Overview
Partner with Post-Sales Leadership to develop, maintain, and scale customer success strategy, influencing decision-making on core Post-Sales initiatives and defining foundations of success for a highly efficient organization.
What You Will Do
Define and implement lifecycle processes, assist in establishing touch points throughout the customer journey, develop methodology and processes to support customer engagement, and operate as a thought partner to the business.
Why It Might Be a Fit
The ideal candidate has a minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company, with a deep understanding of key Customer Success concepts, metrics, and processes.
Requirements
- Minimum 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company
- Direct experience in a Customer Success or Solutions Engineering role is a plus
- Deep understanding of key Customer Success concepts, metrics, and processes
- Track record of success contributing to strategic improvements and managing their end-to-end deployment
- Strong attention to detail and excellent written and verbal communication skills
- Collaborative and able to coordinate projects across multiple stakeholders
- Comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)
- Able to tell a story with data that creates a compelling narrative for business stakeholders
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 3% 401(k) contribution
- Unlimited PTO
- Quarterly mental health days
- Family planning benefits
- Professional development stipend
- Wellness benefits
- Private medical insurance (for UK employees)
- Dental insurance (for UK employees)
- 6% employer pension contribution (for UK employees)
- Monthly wellness stipend (for UK employees)
- Co-working stipend (for UK employees)
To apply for this job please visit jobs.ashbyhq.com.
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