Role Overview
We’re looking for an ambitious and commercially minded Customer Success Manager to join our growing team. In this role, you’ll become a trusted partner to our clients, helping them maximise the impact of their employee benefits strategy while identifying new opportunities to strengthen and expand partnerships.
What You Will Do
Building strong, strategic relationships with senior client stakeholders and becoming their trusted advisor. Driving customer satisfaction, engagement, retention, and long-term loyalty.
Why It Might Be a Fit
Proven success in Customer Success, Account Management, Client Relationship Management, or a similar customer-facing commercial role. A track record of growing and retaining customer accounts while achieving commercial objectives.
Requirements
- Proven success in Customer Success, Account Management, Client Relationship Management, or a similar customer-facing commercial role.
- A track record of growing and retaining customer accounts while achieving commercial objectives.
- Outstanding relationship-building, communication, influencing, and negotiation skills.
- Strong commercial awareness and the ability to identify opportunities that drive growth.
- A proactive, solutions-focused mindset with the ability to thrive in a fast-paced environment.
- Excellent organisational skills and the ability to manage multiple priorities effectively.
- Experience in Employee Benefits, HR Technology, SaaS, or a subscription-based environment would be highly advantageous.
Benefits
- Minimum of 25 day holiday rising with service and option to purchase more
- Private medical insurance and practical health plan
- Free travel insurance
- Enhance maternity and paternity leave
- Online GP
To apply for this job please visit personalgroup.teamtailor.com.
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