Customer Success Manager, North America

Remote Full TimeUnited States (Remote)PERSUIT

Role Overview

Partner with in-house legal teams to transform how they select and manage outside counsel and control legal spend, from intake to invoice. Own a portfolio of North American enterprise clients and act as a strategic advisor to General Counsel and Legal Operations leaders.

What You Will Do

Own a portfolio of enterprise clients across the full customer lifecycle, build data-driven success plans, advise clients on outside counsel management best practices, and drive adoption through training and change management.

Why It Might Be a Fit

Bring 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a track record of managing client relationships or portfolios. Confident engaging with senior stakeholders and comfortable leading high-stakes conversations.

Requirements

  • 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations
  • Confident engaging with senior stakeholders and comfortable leading high-stakes conversations
  • A data-literate storyteller who can translate complex information into clear, actionable insights

Benefits

  • Medical, dental, and vision insurance
  • 401(k)
  • Paid time off
  • Family leave
  • Training and professional development opportunities
  • Wellness resources

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To apply for this job please visit jobs.workable.com.

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