CRM Administrator

Role Overview

The CRM Administrator will take global ownership of Pharmanovia’s Salesforce platform, ensuring system stability, performance, and security. The role will partner closely with Sales, Marketing, Data, and Engineering teams to ensure Salesforce is reliable, scalable, and aligned with business processes.

What You Will Do

Responsibilities include Salesforce administration, configuration, data governance, and continuous improvement. The role will also involve working with Commercial teams to understand business processes and translate them into effective Salesforce solutions.

Why It Might Be a Fit

The ideal candidate will have exceptional drive and initiative, be a self-starter who thrives working autonomously, and have a strong understanding of data governance and CRM data quality management.

Requirements

• Relevant degree (Mathematics, Economics, Business, Life Sciences, or related field)
• Minimum 3 years in a CRM Administrator role
• Proven hands-on experience as a Salesforce Administrator in a global or multi-region organisation
• Knowledge of the pharmaceutical industry and how it relates to CRM & Sales Force Effectiveness
• Experience working directly with commercial teams
• Proven track record of leading cross-functional projects independently
• Proficient in Salesforce CRM Management
• Understanding of Agile/DevOps working methodologies
• Experience supporting commercial or sales teams using Salesforce
• Strong understanding of data governance and CRM data quality management

Benefits

• Competitive salary
• Bonus and rewards package
• Holidays
• Employee recognition awards
• Social events
• Pension scheme
• Hybrid working

Tagged as: CRM Administration