Customer Success Manager

Role Overview

A results-driven individual with an entrepreneurial mindset who takes the initiative and thrives in a dynamic environment, then this is a great opportunity to play a pivotal role in a fast-growing cybersecurity company.

What You Will Do

Refine and scale core customer success processes, partner with customers and internal stakeholders to drive product adoption, lead customer advocacy initiatives, and collaborate with Sales, Product, and Support teams to ensure seamless customer experience.

Why It Might Be a Fit

The role requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration, and offers unlimited opportunity, global exposure, and a chance to shape and lead an exciting, fast-growing cyber security segment.

Requirements

• BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and IT Systems
• At least five years of experience working within a Sales Engineering or Customer Success role
• Demonstrated success building executive relationships and driving strategic account planning
• Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
• Experience managing complex customer lifecycles from onboarding through renewal and expansion
• Demonstrated ability to be consultative, proactive, and outcome-focused