Role Overview
The Pilotbase Customer Success Manager will act as a supportive point of contact and advocate for our customers. This role will engage with an assigned customer portfolio under supervision, helping customers realize value from our products and solutions while learning to identify opportunities for growth.
What You Will Do
Manage a portfolio of customer accounts, understand customers’ business objectives and deliver valuable ROI, review customer accounts for migration from a month-to-month model to annual contracts, help customers adopt best practices within our software to solve their challenges, mitigate risk with accounts to avoid them churning out, and uncover new best practices, use cases, success stories, and lessons from customers.
Why It Might Be a Fit
The primary focus of this role is to develop skills in identifying customer needs, communicating effectively, and contributing to a great customer experience.
Requirements
- Bachelor’s Degree in business or related field
- A zeal for building relationships and helping people
- Solid organizational and planning skills
- Good communication skills, both written and oral
- Experience in customer success management
- Some experience with HubSpot, Pendo, PowerBI and Google Suite
Benefits
- Full benefits package (Medical, Dental, Vision, Short-Term Disability, Life Insurance, 401(k) plan)
- Equity Appreciation Plan
- Flexible Time Off policy
- Seven (7) company-wide paid holidays + two (2) floating holidays
- Two (2) wellness days
- Employee Assistance Program
- Professional Development Stipend
- Home Office Stipend
To apply for this job please visit job-boards.greenhouse.io.
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