Role Overview
Provide business and operational support to the sales team and customers by addressing inquiries related to cross-border payments, while continuously optimizing sales processes.
What You Will Do
Provide timely and accurate consultation and support to the sales team and customers on cross-border payment solutions, handle complex inquiries, and support the sales process.
Why It Might Be a Fit
Identify pain points within the sales process, collaborate with Product, Engineering, Risk, and Finance teams, and build and maintain the sales knowledge base.
Requirements
- Bachelor’s degree or above
- Fluent spoken and written English
- Prior experience in telesales, direct sales, customer service, customer success, customer operations, or sales operations within the third-party payments or cross-border payments industry
- Fluency in Mandarin is an advantage
- Strong communication, presentation, and cross-functional collaboration skills
- Clear and structured thinking
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