Customer Experience Manager

Role Overview

The Customer Experience Manager plays a key role in executing impactful experiences and programs that support the growing Customer Success team. This position focuses on managing client events in EMEA and a targeted gifting strategy to enhance client relationships and strengthen the brand presence.

What You Will Do

Manage and support the execution of a global client event strategy, manage and support the end-to-end event planning process, coordinate on-site event needs, oversee and maintain the client gifting platform, and support the global conference strategy.

Why It Might Be a Fit

This role thrives in a fast-paced, ambiguous environment and requires strong organizational and communication skills. The ability to work effectively across various internal and external teams is critical to support a cohesive approach to events and gifting strategy.

Requirements

• Bachelor’s degree
• 5+ years of relevant professional experience in Marketing and Events Management
• Must be authorized to work in the United Kingdom without the need for visa sponsorship now or in the future
• Ability to work productively across diverse teams in rapidly changing conditions
• Relentlessly High Standards
• Ability to travel an expected 1 – 3 times per year
• Excellent written and oral communication skills
• Technically savvy, with experience in Marketo, Salesforce.com, Splash, Microsoft Teams, Asana or similar marketing programs preferred
• Proficiency with the Microsoft Office suite

Benefits

• Physical Health
• Private medical insurance
• Dental scheme
• Additional medical wellness incentives
• Life cover
• Emotional Health
• Paid sabbatical program after four years
• Paid parental leave
• Education subsidies
• Robust training programs on industry and soft skills
• Minimum 25 days annual leave and volunteer days
• Social Health
• Employee resource groups
• Company-wide events
• Employee referral bonus program
• Quarterly team building events
• Financial Health
• 10% Pension contribution
• Income protection
• Shared ownership employee stock program
• Transportation stipend