Customer Success Manager

Hybrid Full TimeManchester, England, United KingdomPixaera

Role Overview

The role involves managing a portfolio of medium to high growth potential accounts, owning revenue outcomes, and leading commercial conversations with senior stakeholders. The role requires a high-touch approach combining support and proactive commercial execution, partnering with Account Executives to achieve portfolio growth.

What You Will Do

Key responsibilities include owning the renewal cycle, identifying and driving expansion opportunities, leading commercial negotiations, and building and managing a pipeline of growth opportunities.

Why It Might Be a Fit

The ideal candidate will have a proven track record of commercial ownership, confidence and credibility in commercial conversations, and exceptional relationship-building and stakeholder-management skills.

Requirements

  • Proven SaaS account management, customer delivery, or commercial experience managing a portfolio of high growth potential clients.
  • A demonstrable track record of commercial ownership – leading renewals, negotiating contracts and driving account expansion or revenue growth
  • Confidence and credibility in commercial conversations with senior stakeholders, including holding price and negotiating terms
  • Comfort owning and forecasting against commercial targets such as retention and expansion metrics
  • Exceptional relationship-building and stakeholder-management skills
  • Strong commercial judgement – able to balance client advocacy with Pixaera’s commercial interests
  • Excellent problem-solving capabilities with a proactive approach to resolving client challenges
  • Willingness and ability to travel regularly to meet clients on-site.
  • Tech-savvy, with the ability to learn new technologies quickly

Benefits

  • Competitive salary
  • Stock options
  • 25 days holiday + public holidays
  • Fully equipped setup from day one (no waiting for laptops)
  • Regular company offsites and team socials
  • A flat, transparent culture with direct access to leadership

To apply for this job please visit linkedin.com.

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