Customer Success Manager (D&I – South Korea)

Role Overview

As a Customer Success Manager for South Korea, you will be responsible for managing and expanding strategic relationships with military and governmental agencies across South Korea. Your mission is to serve as a trusted advisor and primary point of contact throughout the customer lifecycle, driving adoption, retention, and measurable mission impact through Planet’s satellite imagery and geospatial intelligence solutions.

What You Will Do

Strategic Relationship Management, Operational Workflow Integration, Government & Interagency Engagement, Customer Retention & Expansion, Mission Success & Value Creation, Customer Advocacy & Internal Partnership.

Why It Might Be a Fit

The ideal candidate brings direct experience working with the South Korean military and/or government intelligence agencies, combined with hands-on operational experience utilizing satellite imagery, remote sensing, or geospatial data to support intelligence missions, operational planning, and mission-critical decision-making.

Requirements

• 4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies
• Active armed forces reserve member or military veteran with experience in a relevant intelligence role
• Demonstrated operational experience utilizing satellite imagery, remote sensing, or geospatial intelligence data
• Bachelor’s degree in a relevant field
• Ability to build relationships across government ministries and agencies
• Exceptional negotiation, communication, and presentation skills
• Ability to work independently in a remote environment
• Excellent verbal and written communication skills in Korean
• Professional working proficiency in English

Benefits

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Volunteering Paid Time Off