Customer Success Manager

Role Overview

As a Customer Success Manager, you will serve as a trusted advisor to agencies across North America, helping them derive maximum value from Planet’s satellite imagery and geospatial solutions. You’ll support mission-critical initiatives in areas such as emergency response, environmental monitoring, infrastructure planning, and natural resource management.

What You Will Do

Your role will be to deepen customer engagement, drive adoption of Planet products, and identify growth opportunities within your portfolio. You’ll work across a range of federal, state, and municipal agencies building relationships, understanding regional priorities, and translating challenges into impactful geospatial solutions.

Why It Might Be a Fit

You’ll own building trusted relationships with customers, driving product adoption, identifying expansion and renewal opportunities, and advocating for customer needs internally. You’ll also collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.

Requirements

• 4+ years of experience in Customer Success, Account Management, or related roles
• Bachelor’s degree in a relevant field
• Understanding of public sector workflows, procurement processes, and funding cycles
• Ability to communicate technical concepts to a wide range of audiences
• Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams
• Excellent organizational skills with the ability to manage multiple accounts and priorities
• A curious, ever-learning mindset and the humility to know your understanding of the customer’s mission is never complete
• Solid human and organizational intelligence able to read organizational culture, key drivers, and persona types across government agencies

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off