Customer Success Manager, Audit

Role Overview

We have an exciting opportunity for a Customer Success Manager to join Platformed as an early hire in our Customer team. The role involves working directly with our Customer Lead and the Platformed Founders to deliver on customer success and growth.

What You Will Do

The Customer Success Manager will own customer accounts, run proofs of concept and implementations, deliver on time and to a high standard, and build trusted relationships with stakeholders at every level.

Why It Might Be a Fit

The ideal candidate will have 3-5 years of experience in a customer-facing delivery role, audit experience, and technical confidence. They will be able to spend at least 2 days per week at our office in Central London and be happy to travel for onsite visits with customers and prospects.

Requirements

• 3-5 years of experience in a customer-facing delivery role
• audit experience, ideally in external audit or risk advisory
• qualification such as ACA, ACCA, CPA, CA, or an equivalent
• ability to run projects end to end
• technical confidence
• pragmatic and resourceful
• curious about AI and how it changes the way professionals work
• ability to ask good questions
• ability to build relationships easily

Benefits

• generous equity options
• 33 days of annual leave per year
• first Friday of every month is a company-wide day off