Customer Success Manager

Role Overview

As a Customer Success Manager at PlayerZero, you will own the success of a portfolio of customers, partnering with engineering leaders and their teams to drive adoption and value, manage account health and risk, and identify expansion opportunities.

What You Will Do

Drive adoption and value, manage account health and risk, own renewal readiness, identify expansion opportunities, build executive relationships, coordinate the customer experience, prioritize across your portfolio, build repeatable practices, and represent the customer.

Why It Might Be a Fit

We’re looking for someone with 3–6 years of experience in customer success, technical account management, or a similar post-sale role, with experience supporting a product whose end users are software engineers, and a track record managing mid-market and enterprise accounts.

Requirements

• 3–6 years in customer success, technical account management, or a similar post-sale role
• Experience supporting a product whose end users are software engineers
• A track record managing mid-market and enterprise accounts
• Technical fluency sufficient to engage credibly with engineering leaders
• Experience driving adoption, demonstrating value, identifying renewal risk, and partnering with Sales on retention and expansion
• Strong account-planning and prioritization skills
• Experience at an early-stage company where you helped build Customer Success processes and practices
• Clear, direct communication and the ability to coordinate work across teams

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or other retirement plan
• Paid time off
• Stock options
• Flexible work arrangements