Partner Success Engineer – Portuguese Market

Role Overview

As Partner Success Engineer, you’ll play a key role in ensuring our partners receive excellent technical support and truly succeed with Jotelulu’s platform. You’ll guide, enable, and empower partners throughout their journey, from onboarding to adoption and long-term growth.

What You Will Do

You’ll provide high-quality technical support, lead onboarding processes, troubleshoot complex cloud and infrastructure issues, and educate partners through training sessions, webinars, and documentation.

Why It Might Be a Fit

You’ll be part of a fast-paced, partner-centric environment where your impact goes beyond ticket resolution. You’ll work closely with Sales, Product, and Engineering teams to resolve complex issues and improve systems.

Requirements

• 4–5+ years of experience in technical support, system administration, or infrastructure roles
• Strong experience in advanced troubleshooting and incident resolution in production environments
• Proven ability to diagnose complex issues related to performance, stability, and availability in distributed systems
• Experience managing critical incidents and high-impact technical escalations
• Experience onboarding and supporting partners, ensuring smooth adoption and long-term engagement
• Ability to educate and enable users through training sessions, documentation, or direct support
• Experience collaborating with Product, Infrastructure, or Engineering teams to resolve complex issues and improve systems
• Fluency in Portuguese and Spanish; additional languages are a plus

Benefits

• Flexible working hours and different ways of working
• Extra company days off throughout the year
• Private health insurance, fully paid for by the company
• Annual learning budget for training, courses, certifications, and other resources
• Welcoming, collaborative, and energetic office environment