Role Overview
The Customer Success Manager II will help SMB and Mid Market customers achieve success and maximize the value of Pleo’s solutions. They will work closely with teams in CX, Onboarding, AM, Sales, and Product to improve the entire customer experience.
What You Will Do
The main responsibilities include nurturing, supporting, and processing expansion for any opportunity from the customer base, advising customers on how to create their ideal processes with the tool to optimize their value-add, and managing day-to-day operations and long-term business relationships with customers.
Why It Might Be a Fit
The ideal candidate will thrive in a fast-paced, high-volume environment and feel energized by balancing customer conversations, internal collaboration, and proactive problem-solving. They will be motivated by impact and outcomes, helping customers grow, spotting expansion opportunities, and turning feedback into meaningful product improvements.
Requirements
- 5+ years of prior experience in account management or sales or customer success roles
- open mindset that always looks for the positive
- ability to feel how others are doing and communicate in a very empathetic way
- fluency in English
Benefits
- own Pleo card (no more out-of-pocket spending)
- lunch is on us for work days
- comprehensive private healthcare
- 25 days of holiday + public holidays
- option to purchase 5 additional days of holiday through a salary sacrifice
- paid parental leave
- mental health and well-being support through MyndUp
To apply for this job please visit jobs.ashbyhq.com.
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