Sales Manager

Role Overview

The Sales Manager role at Plumbase in Haslemere is a full-time, on-site position focused on driving branch sales performance and customer satisfaction. The Sales Manager leads and motivates the local sales team, sets and monitors sales targets, and ensures effective account management for trade and retail customers.

What You Will Do

Daily responsibilities include overseeing pricing and quotations, managing key customer relationships, and coordinating with operations to maintain stock levels that meet local demand. The role also involves analyzing sales data, identifying growth opportunities, and implementing branch-level sales initiatives.

Why It Might Be a Fit

The Sales Manager is expected to champion Plumbase’s values, ensure excellent customer service, and contribute to a positive, safe, and inclusive workplace.

Requirements

• Proven experience in sales management, preferably within plumbing, heating, building supplies, or a similar trade/merchant environment.
• Strong skills in team leadership, coaching, and performance management to support and develop a diverse sales team.
• Ability to build and maintain long-term customer relationships, with a focus on service quality and repeat business.
• Competence in sales forecasting, basic financial awareness, and use of branch-level data to drive commercial decisions.
• Effective communication and interpersonal skills, with the ability to collaborate across functions and engage with a wide range of customers.
• Strong organizational and time-management skills, with the ability to prioritize workload in a busy branch environment.
• Comfortable using sales systems and basic IT tools (e.g., CRM, point-of-sale, email, spreadsheets) to manage accounts and track performance.
• Adaptability and problem-solving skills, with a proactive approach to identifying opportunities and resolving customer or operational issues.
• Knowledge of plumbing and heating products or willingness to learn the product range quickly.
• Valid right to work and ability to work on-site in Haslemere; full UK driving license is beneficial for customer visits and local travel.