Senior Customer Success Manager

Role Overview

Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to clients and ensuring they optimize the use and value of PointClickCare’s solutions.

What You Will Do

Drive an engagement at the C-level, manage a book of business, primarily focused on Enterprise customers, and sustain and grow relationships.

Why It Might Be a Fit

The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level.

Requirements

• Experience in a customer-facing role within a Saas/tech company
• Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers
• Proven track record of sustaining and growing relationships