Customer Operations Supervisor

Role Overview

The Customer Operations Supervisor serves as a primary operational liaison between customers and internal teams, ensuring exceptional service through proactive communication, inventory analysis, issue resolution, and performance reporting.

What You Will Do

Manage customer-facing operational activities, support financial recovery efforts, provide leadership and guidance, and promote a culture of accountability, collaboration, and continuous improvement.

Why It Might Be a Fit

This role requires strong customer relationship management and communication skills, analytical and problem-solving abilities, and experience in customer operations, customer service, or related business functions.

Requirements

• Associate’s degree
• 3+ years of experience in customer operations, customer service, manufacturing, or related business functions
• Experience in food, beverage, consumer packaged goods (CPG), or contract manufacturing environments preferred
• Advanced Microsoft Excel skills
• Experience with ERP systems and customer-facing reporting platforms preferred
• Strong organizational skills
• Experience coaching, training, or mentoring others preferred