Role Overview
The Customer Experience Specialist will be the first line of response for user issues, making judgment calls, writing clearly under pressure, and working directly with policy and product to surface what’s actually happening on the platform.
What You Will Do
Resolve user support tickets, investigate disputed market resolutions, track recurring user issues, and draft help center articles.
Why It Might Be a Fit
The ideal candidate has 2+ years of experience in a customer-facing support role, strong written communication skills, and the ability to learn unfamiliar technical concepts quickly.
Requirements
- 2+ years of experience in a customer-facing support role
- Strong written communication skills
- Ability to learn unfamiliar technical concepts quickly
- Prior experience at a crypto or fintech company (plus)
- Hands-on experience with Zendesk, Intercom, or a comparable support platform (plus)
- Genuine interest in markets, current events, or forecasting (plus)
Benefits
- Competitive salary
- Equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories
To apply for this job please visit jobs.ashbyhq.com.
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