Customer Success Manager

Role Overview

The Customer Success Manager owns the front end of the customer journey for home care agencies and partners, from onboarding to the first months of use. They work with Supply Chain, Finance, and Support to ensure a seamless experience. The team is doubling in size over the next year and a half, and this role is being created to grow the team.

What You Will Do

The Customer Success Manager will be responsible for onboarding new agencies, setting up accounts, coordinating shipping, and providing feedback to the product, support, and sales teams. They will also work to resolve issues and improve the onboarding process.

Why It Might Be a Fit

The ideal candidate is someone who owns problems rather than tasks, is driven by the company’s mission, and is willing to take initiative. They should be able to work independently and make decisions with minimal supervision.

Requirements

• 3-5 years of experience in customer success or a related field
• Proven track record of success in onboarding and retaining customers
• Strong communication and problem-solving skills
• Ability to work independently and make decisions with minimal supervision

Benefits

• Base salary of $60,000 to $80,000 CAD
• Health, dental, and vision benefits
• Hybrid work arrangement in Toronto or Waterloo
• Direct access to the leadership team
• Fair pay and impact-based compensation
• A sensor for your parents, on us