People Operations Analyst

Role Overview

The People Operations Analyst is a core member of the People Operations & Systems team responsible for delivering day-to-day HR operational support across the employee lifecycle. This role focuses on Tier 2 People Operations support through a ticketing system, accurate HR data maintenance, benefits support, and partnership with U.S.-based stakeholders.

What You Will Do

Process employee lifecycle transactions, maintain employee records, generate reports, support & ticket management, provide operational and policy support to employees and managers, and manage immigration and work authorization.

Why It Might Be a Fit

The role requires at least two to four years of experience in People Operations, HR Shared Services, or HR Support, with a proven ability to work with U.S.-based business teams and support international employees or global teams.

Requirements

• Bachelor’s or master’s degree in a related field, or four years of equivalent work experience
• At least two to four years of experience in People Operations, HR Shared Services, or HR Support
• Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries
• Working knowledge of U.S. employment practices and federal compliance standards relevant to People Operations, including familiarity with Form I-9 and employment eligibility verification requirements
• Ability to research unfamiliar questions, identify missing information, use available resources, and determine an appropriate solution or escalation path
• Excellent written and verbal communication skills in English; professional fluency in Spanish is a plus
• Ability and willingness to work hours that provide meaningful overlap with U.S. business hours
• Strong attention to detail and ability to identify inconsistencies or data issues
• Ability to protect confidential information and manage sensitive employee data responsibly
• Workday experience, including HRIS transactions, reporting, and audits
• Advanced Excel or Google Sheets skills
• Experience partnering with payroll and benefits vendors
• Experience managing employment-based visa programs (such as H-1B), tracking case timelines, and working with immigration attorneys
• Hands-on experience with Form I-9 processing, reverification, corrections, electronic workflows, or audit support
• Exposure to compliance-related topics, audits, data governance, or multi-state U.S. employee support

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