Role Overview
As a Customer Success Manager, you will own a book of mid-market accounts through a scaled, digitally led motion. You will run and continuously improve automated journeys for onboarding, cadence, training, renewal, and expansion.
What You Will Do
You will oversee the guided, digitally led onboarding experience, maintain templated, auto-tracked success plans, lead signal-driven health reviews, and oversee automated 120-day renewal outreach.
Why It Might Be a Fit
The ideal candidate has managed a large mid-market book in a tech-enabled Customer Success model and uses data and automation to extend their reach.
Requirements
- 5+ years in a customer-facing role at a SaaS company
- Experience in a scaled, tech-enabled Customer Success model
- Strong people skills, with a track record of effectively handling and resolving customer escalations
- Strong analytical skills, able to interpret usage data and health signals to prioritize where to step in
- Excellent communication, relationship-building, and problem-solving skills
Benefits
- Competitive base salary
- Fully remote work
- Generous time off policy
- Health, dental, and vision insurance
- Opportunities for professional development and career advancement
To apply for this job please visit ats.rippling.com.
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