Role Overview
Posh is hiring a Customer Success Manager to own their SMB segment, managing a large book of business and building a scaled support motion to help organizers launch faster, sell more tickets, and grow into Mid-Market.
What You Will Do
The role involves building the SMB onboarding program, defining the 30-60 day adoption path, and setting expectations for the post-onboarding model. The Customer Success Manager will also stand up and run the scaled support motion, including twice-weekly office hours, education webinars, and lifecycle email playbooks.
Why It Might Be a Fit
The ideal candidate is a builder, relationship-driver, and operator who can design processes, measure them, and improve them. They should have 2-4 years of experience in scaled customer success, customer success operations, or lifecycle automation, and strong technical acumen.
Requirements
- 2-4 years of experience in scaled customer success, customer success operations, solutions engineering, onboarding, or lifecycle automation
- Strong technical acumen
- A track record of building and improving processes end-to-end
- Comfort owning commercial outcomes
- Clear, intentional communication
- High ownership and organization
To apply for this job please visit jobs.ashbyhq.com.
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