Role Overview
Powerfleet is seeking an experienced Customer Success Manager to lead a high-performing team responsible for delivering exceptional customer experiences across the United States, Canada, and Mexico. This leader will drive customer adoption, retention, and growth by developing a customer-focused team that helps customers maximize the value of Powerfleet’s telematics and connected mobility solutions.
What You Will Do
Lead a team of Customer Success Managers, develop and execute customer success strategies, and oversee customer health to improve customer outcomes.
Why It Might Be a Fit
The ideal candidate is an experienced people leader who excels at coaching Customer Success Managers, developing scalable customer engagement strategies, and partnering cross-functionally to improve customer outcomes.
Requirements
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience.
- 7+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer-facing role within a B2B SaaS, telematics, IoT, or enterprise technology environment.
- 3+ years of experience leading and developing Customer Success or Account Management teams.
- Proven experience managing customer retention, renewals, product adoption, and account growth.
- Strong leadership, coaching, and employee development skills.
- Experience supporting enterprise and strategic customer accounts.
- Excellent communication, presentation, and executive relationship management skills.
- Strong analytical skills with experience using customer health metrics and performance data.
- Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, or similar tools.
Benefits
- Annual salary range of $95,000-$110,000 USD
- Dental insurance
- Vision insurance
To apply for this job please visit careers.powerfleet.com.
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