Customer Experience Supervisor

Role Overview

Responsible for the execution of our Customer Experience strategy to ensure timely and accurate order processing, issue resolution, and delivery of exceptional customer service.

What You Will Do

Supervise daily operations of the Customer Experience team, monitor team performance, collaborate with other departments, handle escalated customer inquiries, and develop process improvements.

Why It Might Be a Fit

Strong interpersonal skills, ability to supervise and motivate a team, and understanding of distribution logistics/operations and customer service principles.

Requirements

• Bachelor’s degree in sales, marketing, or business administration
• Minimum of two years related experience
• Ability to supervise and motivate a team
• Understanding of distribution logistics/operations and customer service principles
• Familiarity with CRM & ERP technology
• Prior experience with Epicor P21 desirable