CRM Manager

Role Overview

The CRM Manager will be responsible for delivering CRM analyses and client insights to support acquisition, retention, reactivation, and VIC strategies. They will analyze client behavior, purchasing patterns, and engagement to identify growth opportunities and translate complex data into clear insights and business recommendations for regional and HQ teams.

What You Will Do

The CRM Manager will design and deploy data-driven clienteling initiatives, define client segmentation and target lists, and support boutiques in the adoption and optimal use of CRM and clienteling tools.

Why It Might Be a Fit

The ideal candidate will have a client-centric and data-driven approach, with the ability to analyze customer feedback and identify trends, areas of improvement, and opportunities to enhance the client experience.

Requirements

• Client Intelligence & Data Insights
• Clienteling & Digital Tools
• Client-Centric Culture & Data Mindset
• Customer Feedback & Net Promoter System
• Reporting & Dashboard Oversight