Role Overview
As a Customer Success Manager, you will accompany practices in the introduction of our AI receptionist Luna, ensure successful use and drive commercial success forward. You will conduct onboarding with doctors and practice teams, train practices in effective collaboration with our AI receptionist, and serve as the first point of contact for all customer inquiries.
What You Will Do
Your responsibilities will include conducting remote onboarding with doctors and practice teams, training practices in effective collaboration with our AI receptionist, serving as the first point of contact for all customer inquiries, and monitoring product data to ensure retention and identify opportunities for upselling.
Why It Might Be a Fit
We are looking for someone with 1-3 years of experience in Customer Success, including responsibility for the entire customer lifecycle (onboarding to renewal). You should have very good organizational skills with high demands on quality and precision, clear and convincing communication, and data-driven thinking.
Requirements
- 1-3 years of experience in Customer Success
- Responsibility for the entire customer lifecycle (onboarding to renewal)
- Very good organizational skills with high demands on quality and precision
- Clear, convincing and empathetic communication – written and spoken
- Data-driven thinking: making decisions based on data and analytics
- Experience in working with CRM systems (e.g. HubSpot) as well as reporting and analysis tools
- Fluent in German
Benefits
- Competitive salary
- Participation in our VSOP program
- Collaboration with a strong, motivated team
- Many opportunities for growth
- Urban Sports Club
- Lunch subsidy via Lunchit
- Daily joint dinners on company expenses
To apply for this job please visit jobs.ashbyhq.com.
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