Customer Onboarding Manager

Role Overview

Premier Global Links LLC is seeking a motivated, analytical, and customer-focused Customer Onboarding Manager to support the launch and adoption of an innovative AI-powered software platform designed for law firms.

What You Will Do

Lead customer onboarding, product training, pilot execution, and activation while helping build scalable customer processes in an early-stage technology company.

Why It Might Be a Fit

The ideal candidate will take ownership of customer onboarding, product training, and adoption, while helping shape onboarding and activation processes and contributing directly to the growth of an innovative AI technology platform.

Requirements

• 2–4 years of relevant professional experience in management consulting, investment banking, private equity, or a reputable high-growth startup.
• Excellent customer-facing communication and relationship-management skills.
• Strong analytical thinking, critical reasoning, and problem-solving abilities.
• Ability to manage multiple customer engagements and competing priorities independently.
• Comfortable working directly with customers throughout the day, including product training, troubleshooting, and follow-up.
• Strong ownership mentality with the ability to take initiative and deliver results.
• Genuine interest in AI-powered software, workflow automation, and emerging technologies.
• Ability to thrive in a fast-paced, early-stage startup environment.
• Must be authorized to work in the United States without employer visa sponsorship.

Benefits

• Base Salary: $130,000–$170,000 per year, depending on experience and qualifications.
• Equity: 0.15%–0.30%, subject to company terms.
• Potential additional performance-based bonus.
• Opportunity to influence product development and build customer activation processes as the company grows.
• Direct exposure to leadership and cross-functional teams.