Senior Customer Experience Specialist – Lesson Experience

Role Overview

As a Senior Customer Experience Specialist, you will own lesson-journey outcomes, analyze feedback and operational data, and partner with Product, Customer Care, and Supply Ops to prioritize the highest-impact opportunities. You will design and refine Customer Care workflows, ensure customer signals and operational learnings inform product and operational roadmaps, and deliver projects end-to-end.

What You Will Do

You will own key satisfaction and operational metrics, analyze feedback and operational data to identify trends and root causes, and partner with stakeholders to prioritize the highest-impact opportunities. You will also design and refine Customer Care workflows, ensure customer signals and operational learnings inform product and operational roadmaps, and deliver projects end-to-end.

Why It Might Be a Fit

You will love it at Preply because of the open, collaborative, dynamic, and diverse culture, generous monthly allowance for lessons on Preply.com, and competitive financial package with equity, leave allowance, and health insurance.

Requirements

• 2+ years in Customer Experience, Operations, Program/Project Management, or Consulting
• Proven track record designing and refining operational workflows
• Strong execution and prioritization skills; able to influence without direct authority
• Analytical and data-fluent; able to translate signals into business/product recommendations
• Proficient with BI tools (e.g., Looker) and basic SQL knowledge
• Strong communication and stakeholder management
• Customer-centric, proactive, and solutions-oriented

Benefits

• Generous monthly allowance for lessons on Preply.com
• Learning & Development budget, including time off for your self-development
• Competitive financial package with equity, leave allowance, and health insurance
• Access to free mental health support platforms
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote well-being and physical health